Booking & Privacy Policy

Miles Aesthetics Booking Policy

We look forward to welcoming you to Miles Aesthetics. To ensure a seamless experience for all of our clients, we kindly ask that you take a moment to review our booking terms below.

A non-refundable deposit of $100 is required to secure your appointment. This amount is fully redeemable toward your treatment or skin products on the day of your visit.

We understand that unforeseen circumstances may arise. Should you need to cancel or reschedule, we respectfully request a minimum of 48 hours' notice so that we may offer your appointment time to another client. Cancellations or changes with less than 48 hours' notice, and missed appointments, incur a $100 cancellation fee.

Please note, if you arrive more than 15 minutes late, your appointment may need to be shortened or rescheduled at our discretion, and the $100 cancellation fee may apply.

Before your appointment, please arrive with clean skin where possible, and let us know about any changes to your health, medications, pregnancy or breastfeeding, or recent skin treatments.

Cosmetic treatments are only available to clients aged 18 and over. Clients under 18 may book skin treatments with a parent or guardian's consent.

We appreciate your understanding and cooperation, which allows us to maintain the highest standard of care and service for every client.

Warm regards,

Miles Aesthetics

Privacy Policy

Miles Aesthetics is committed to protecting your privacy and managing your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect
We may collect personal and health information such as your name, contact details, payment information, medical history, allergies, medications, and treatment notes. We may also take before-and-after photos with your consent.

How We Use Your Information
Your information is used to:

  • Provide safe, effective treatments and services.

  • Book, confirm, or reschedule appointments.

  • Respond to enquiries and manage records.

  • Process payments.

  • Send updates or promotional communications (you may opt out anytime).

Disclosure
We only share your information with trusted third parties who assist in delivering our services (e.g. booking systems, payment processors, or healthcare professionals involved in your care). We never sell or trade your personal information.

Security
All personal data is stored securely, with measures in place to protect it from unauthorised access or misuse.

Access and Updates
You may request access to or correction of your personal information at any time by contacting us directly.